Access to Work Programme: Complaints
Commons · Question 89824 · Tabled 11 Nov 2025 · Department for Work and Pensions · Official record
Answered 1 Dec 2025
Question
Asked by Martin Wrigley
To ask the Secretary of State for Work and Pensions, what is His Department's standard response time for resolving official complaints submitted to Access to Work.
Answer
Answered by Sir Stephen Timms, 1 Dec 2025
Complaints received about Access to Work are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take lon...