Driver and Vehicle Licensing Agency: Communication
Commons · Question 89142 · Tabled 10 Nov 2025 · Department for Transport · Official record
Answered 17 Nov 2025
Question
Asked by Darren Paffey
To ask the Secretary of State for Transport, what assessment she has made of the impact of the (a) use of postal communication and (b) lack of digital alternatives at the Driver and Vehicle Licensing Agency on service users.
Answer
Answered by Simon Lightwood, 17 Nov 2025
The large majority of the Driver and Vehicle Licensing Agency (DVLA)’s services are available digitally.To reduce the use of postal communications, the DVLA has introduced digital reminders alongside existing options for both vehicle excise duty and drive...