Universal Credit: Telephone Services
Commons · Question 89065 · Tabled 10 Nov 2025 · Department for Work and Pensions · Official record
Answered 19 Nov 2025
Question
Asked by Rupert Lowe
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 October 2025 to Question 83169 Universal Credit: Telephone Services, how many and what proportion of calls to the Universal Credit helpline dropped in each of the last five
Answer
Answered by Sir Stephen Timms, 19 Nov 2025
DWP does not maintain a telephony reporting measure for “dropped calls”