Mobile Phones: Outages
Commons · Question 87589 · Tabled 3 Nov 2025 · Department for Science, Innovation and Technology · Official record
Answered 11 Nov 2025
Question
Asked by Josh Fenton-Glynn
To ask the Secretary of State for Science, Innovation and Technology, if she will make an assessment of the adequacy of consumer protections for mobile phone users impacted by long term service outages; and whether she plans to introduce additional regula
Answer
Answered by Kanishka Narayan, 11 Nov 2025
Telecoms consumers should rightly expect to have access to reliable and affordable connectivity no matter where they live, work or travel.We have engaged with providers to ensure customers are eligible for compensation and are assessing options to proacti...