Royal Mail: Standards
Commons · Question 87169 · Tabled 31 Oct 2025 · Department for Business and Trade · Official record
Answered 5 Nov 2025
Question
Asked by Zöe Franklin
To ask the Secretary of State for Business and Trade, whether his Department has had recent discussions with Royal Mail on the timeliness of their deliveries of (a) penalty charge notices, (b) NHS appointment letters, (c) other time-sensitive and (d) othe
Answer
Answered by Blair McDougall, 5 Nov 2025
Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide h...