Debt Collection
Commons · Question 85656 · Tabled 27 Oct 2025 · Treasury · Official record
Answered 4 Nov 2025
Question
Asked by Gregory Stafford
To ask the Chancellor of the Exchequer, whether she has had discussions with the Financial Conduct Authority on improving guidance for debt purchasers on responding to disclosures of consumer vulnerability.
Answer
Answered by Lucy Rigby, 4 Nov 2025
The Financial Conduct Authority (FCA) is responsible for the regulation of firms carrying out debt purchasing activities in respect to credit or consumer hire agreements. The FCA expects that these firms treat customers fairly, including those in vulnerab...