Financial Conduct Authority: Complaints
Commons · Question 85628 · Tabled 27 Oct 2025 · Treasury · Official record
Answered 3 Nov 2025
Question
Asked by Vikki Slade
To ask the Chancellor of the Exchequer, what steps her Department is taking to help ensure that the Financial Conduct Authority responds in full to complainants against companies it has given permits to operate.
Answer
Answered by Lucy Rigby, 3 Nov 2025
The FCA does not generally have a role in relation to managing or intervening with individual complaints between the firms it regulates and their customers. Under the independent Financial Conduct Authority’s (FCA’s) Dispute Resolution Rules, firms that a...