Universal Credit: Telephone Services
Commons · Question 83169 · Tabled 17 Oct 2025 · Department for Work and Pensions · Official record
Answered 27 Oct 2025
Question
Asked by Rupert Lowe
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time spent on hold to the Universal Credit helpline was in the last year.
Answer
Answered by Sir Stephen Timms, 27 Oct 2025
The table below shows the Average Time to Answer and the Average Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling Universal Credit for each of the last twelve complete reporting months. Month / YearDirectorateAverage T...