Department for Work and Pensions: Telephone Services
Commons · Question 83168 · Tabled 17 Oct 2025 · Department for Work and Pensions · Official record
Answered 27 Oct 2025
Question
Asked by Rupert Lowe
To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold for her Department was in each of the last five years.
Answer
Answered by Sir Stephen Timms, 27 Oct 2025
The table below shows the Average Time to Answer and the Average Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling DWP for the last 5 business years, with 2025 to 2026 being to 12th Oct’ 2025* only, that being the last ...