Jobcentres: Telephone Services
Commons · Question 83165 · Tabled 17 Oct 2025 · Department for Work and Pensions · Official record
Answered 3 Nov 2025
Question
Asked by Rupert Lowe
To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold to Jobcentres was in the last year.
Answer
Answered by Dame Diana Johnson, 3 Nov 2025
We cannot provide the data requested for this Parliamentary Question. Jobcentres span multiple benefit streams and business functions and therefore we do not retain telephony data specifically relating to Jobcentres.