Revenue and Customs: Telephone Services
Commons · Question 83164 · Tabled 17 Oct 2025 · Treasury · Official record
Answered 27 Oct 2025
Question
Asked by Rupert Lowe
To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in the last year.
Answer
Answered by Dan Tomlinson, 27 Oct 2025
HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a regular basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average sp...