Service Industries: Fees and Charges
Commons · Question 81709 · Tabled 13 Oct 2025 · Department for Business and Trade · Official record
Answered 21 Oct 2025
Question
Asked by Jess Brown-Fuller
To ask the Secretary of State for Business and Trade, if he will make an assessment of the potential merits of bringing forward legislative proposals to cap companies' charges for (a) all customers and (b) the elderly (i) when customers are locked out of
Answer
Answered by Kate Dearden, 21 Oct 2025
Under the Consumer Rights Act 2015, traders are required to carry out a service with reasonable care and skill, and within reasonable time. Traders must also charge a “reasonable price” for services.Otherwise, the prices businesses charge for a service ar...