Revenue and Customs: Telephone Services
Commons · Question 76206 · Tabled 9 Sep 2025 · Treasury · Official record
Answered 15 Sep 2025
Question
Asked by Joshua Reynolds
To ask the Chancellor of the Exchequer, what the service level target is for HM Revenue and Customs for answering telephone calls; and when that target was last reviewed.
Answer
Answered by Dan Tomlinson, 15 Sep 2025
HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...