UK Visas and Immigration
Commons · Question 75849 · Tabled 8 Sep 2025 · Home Office · Official record
Answered 15 Sep 2025
Question
Asked by Freddie van Mierlo
To ask the Secretary of State for the Home Department, what recent assessment she has made of the UKVI waiting times for answering enquiries regarding (a) UK passports and (b) British National status.
Answer
Answered by Mike Tapp, 15 Sep 2025
For customer enquiries made to the Passport Adviceline, in August, the average speed to answer passport related calls was 16 seconds.