Department for Work and Pensions: Telephone Services
Commons · Question 73088 · Tabled 29 Aug 2025 · Department for Work and Pensions · Official record
Answered 12 Sep 2025
Question
Asked by Martin Wrigley
To ask the Secretary of State for Work and Pensions, if she will take steps to improve the MP hotlines for Members staff.
Answer
Answered by Andrew Western, 12 Sep 2025
The Department recently streamlined the MP hotline service for Universal Credit, by consolidating multiple telephone numbers into a single national contact number.