Royal Mail: Standards
Commons · Question 71755 · Tabled 29 Aug 2025 · Department for Business and Trade · Official record
Answered 4 Sep 2025
Question
Asked by Nick Timothy
To ask the Secretary of State for Business and Trade, whether he has made an assessment of levels of customer satisfaction with Royal Mail’s parcel (a) management and (b) delivery.
Answer
Answered by Justin Madders, 4 Sep 2025
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. T...