Home Office: Complaints
Commons · Question 65390 · Tabled 7 Jul 2025 · Home Office · Official record
Answered 15 Jul 2025
Question
Asked by Melanie Onn
To ask the Secretary of State for the Home Department, what the average response time was to public complaints submitted to her Department in the last 12 months.
Answer
Answered by Dame Diana Johnson, 15 Jul 2025
Performance against service standards in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force (excluding His Majesty’s Passport Office) is available from published data and can be found here: https://www.gov.uk/gov...