Aviation: Compensation
Commons · Question 65126 · Tabled 4 Jul 2025 · Department for Transport · Official record
Answered 11 Jul 2025
Question
Asked by Zöe Franklin
To ask the Secretary of State for Transport, what recent discussions she has had with airlines on the (a) accessibility and (b) clarity of compensation claim processes; and whether she has made an assessment of the potential impact of claims procedures on
Answer
Answered by Mike Kane, 11 Jul 2025
Under UK law, airlines are required to provide written information to passengers affected by flight disruptions, setting out the rules for compensation and assistance. This information must be clear, easy to understand, and available in accessible format...