Gambling: Dispute Resolution
Commons · Question 62179 · Tabled 24 Jun 2025 · Department for Culture, Media and Sport · Official record
Answered 2 Jul 2025
Question
Asked by Sammy Wilson
To ask the Secretary of State for Culture, Media and Sport, what proportion of resolutions to gambling-related disputes via Alternative Dispute Resolution providers result in the complainant receiving a settlement for the full amount lost.
Answer
Answered by Stephanie Peacock, 2 Jul 2025
The Gambling Commission must approve all Alternative Dispute Resolution (ADR) providers and has set specific additional standards for ADR in its standards and guidance. The Commission expects ADR providers to submit quarterly activity returns to the Gambl...