Child Maintenance Service: Standards
Commons · Question 62002 · Tabled 23 Jun 2025 · Department for Work and Pensions · Official record
Answered 30 Jun 2025
Question
Asked by Zöe Franklin
To ask the Secretary of State for Work and Pensions, what steps the Child Maintenance Service takes to provide clear explanations and evidence when rejecting claims submitted by paying parents.
Answer
Answered by Andrew Western, 30 Jun 2025
The Child Maintenance Service (CMS) trains caseworkers in making effective decisions, which includes explaining decisions effectively to customers and issuing letters containing information about the different factors considered and rules applied when mak...