MyCSP: Complaints
Commons · Question 60019 · Tabled 16 Jun 2025 · Cabinet Office · Official record
Answered 19 Jun 2025
Question
Asked by Grahame Morris
To ask the Minister for the Cabinet Office, what recent assessment she has made of the adequacy of how (a) complaints and (b) errors are (i) identified and (ii) dealt with by MyCSP.
Answer
Answered by Georgia Gould, 19 Jun 2025
There is a robust governance procedure that monitors and reports on all aspects of performance against service levels and performance metrics. This includes regular meetings with MyCSP to review trends and analyse opportunities for improvement and correct...