Consumers: Complaints
Commons · Question 59899 · Tabled 13 Jun 2025 · Department for Business and Trade · Official record
Answered 23 Jun 2025
Question
Asked by Lisa Smart
To ask the Secretary of State for Business and Trade, whether his Department has plans to extend consumer rights to cash refunds following a customer complaint.
Answer
Answered by Justin Madders, 23 Jun 2025
The Consumer Rights Act 2015 has provisions for consumers to be able to obtain refunds where a product is not as described or fit for the declared purpose. In addition, consumers can seek redress where a trader has breached obligations under the Digital M...