Social Security Benefits: Disability
Commons · Question 56668 · Tabled 2 Jun 2025 · Department for Work and Pensions · Official record
Answered 9 Jun 2025
Question
Asked by Lisa Smart
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that Disability Assessors who conduct assessments on the telephone are trained to appropriately interact with people who find phone calls difficult or stres
Answer
Answered by Sir Stephen Timms, 9 Jun 2025
The Department for Work and Pensions (DWP) understands that attending an assessment can be a stressful experience for some claimants. That is why we prioritise using existing paper-based evidence to determine benefit entitlement wherever possible. As part...