Child Maintenance Service: Telephone Services
Commons · Question 51510 · Tabled 12 May 2025 · Department for Work and Pensions · Official record
Answered 19 May 2025
Question
Asked by Nick Timothy
To ask the Secretary of State for Work and Pensions, what was the Child Maintenance Service helpline's performance in responding to phone calls against its service level standards.
Answer
Answered by Andrew Western, 19 May 2025
The Child Maintenance Service are committed to delivering the best possible service to all customers. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer than we would like. To address...