Revenue and Customs: Telephone Services
Commons · Question 40450 · Tabled 24 Mar 2025 · Treasury · Official record
Answered 28 Mar 2025
Question
Asked by Sharon Hodgson
To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what
Answer
Answered by James Murray, 28 Mar 2025
HMRC received additional funding last year to recruit more customer service advisers to help improve telephony performance. HMRC recognise the real difficulties that delays on phones cause customers. At the end of last year, performance on helplines had i...