Telecommunications: Consumers
Commons · Question 39654 · Tabled 19 Mar 2025 · Department for Science, Innovation and Technology · Official record
Answered 28 Mar 2025
Question
Asked by Martin Wrigley
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
Answer
Answered by Chris Bryant, 28 Mar 2025
Ofcom’s principal duty, established by the Communications Act 2003, is to further the interests of citizens and consumers, and Ofcom sets its regulatory framework to promote good outcomes for consumers, in line with this duty.For telecoms, Ofcom has a dut...