Winter Fuel Payment: Telephone Services
Commons · Question 35394 · Tabled 4 Mar 2025 · Department for Work and Pensions · Official record
Answered 7 Mar 2025
Question
Asked by Steve Darling
To ask the Secretary of State for Work and Pensions, what the (a) average wait time and (b) number of calls received were for the Winter Fuel Payment helpline in each winter since 2015.
Answer
Answered by Torsten Bell, 7 Mar 2025
We have provided a response from 2017 only as we do not hold the required data for the years prior. The tables in the response show Total Calls Offered (Volume) and Average Speed of Answer (in an hh:mm:ss format) for each month within each business year f...