County Courts: Telephone Services
Commons · Question 31316 · Tabled 12 Feb 2025 · Ministry of Justice · Official record
Answered 25 Feb 2025
Question
Asked by Ayoub Khan
To ask the Secretary of State for Justice, what performance monitoring is in place to monitor how many calls are unanswered in County Courts when individuals are trying to book a public counter appointment.
Answer
Answered by Sarah Sackman, 25 Feb 2025
HM Courts & Tribunals Service (HMCTS) does have management information that includes data on telephony performance, such as volumes of answered and unanswered calls. This information does not specifically detail metrics related to unanswered calls for...