Delivery Services: Standards
Commons · Question 30309 · Tabled 10 Feb 2025 · Department for Business and Trade · Official record
Answered 19 Feb 2025
Question
Asked by Edward Morello
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure parcel delivery companies are held to account when they have (a) extremely low satisfaction rates and (b) poor reviews.
Answer
Answered by Justin Madders, 19 Feb 2025
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.Ofcom’s approach to protecting consumers is to include a condition that all postal operators must establish, make available, and comply...