Infected Blood Compensation Authority: Correspondence and Telephone Services
Commons · Question 28265 · Tabled 3 Feb 2025 · Cabinet Office · Official record
Answered 12 Feb 2025
Question
Asked by Scott Arthur
To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of the performance of the Infected Blood Compensation Authority in dealing with (a) calls and (b) correspondence from potential claimants.
Answer
Answered by Nick Thomas-Symonds, 12 Feb 2025
I am informed that in January, the Infected Blood Compensation Authority handled 709 calls and responded to 832 emails. The Authority is taking the approach of having single points of contact for claimants, and I was pleased to learn how this has fostered...