Revenue and Customs: Telephone Services
Commons · Question 26385 · Tabled 24 Jan 2025 · Treasury · Official record
Answered 3 Feb 2025
Question
Asked by Daisy Cooper
To ask the Chancellor of the Exchequer, what the average time to answer a customer telephone call was in each year since 2015.
Answer
Answered by James Murray, 3 Feb 2025
Data on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...