Revenue and Customs: Staff
Commons · Question 26342 · Tabled 24 Jan 2025 · Treasury · Official record
Answered 3 Feb 2025
Question
Asked by Daisy Cooper
To ask the Chancellor of the Exchequer, how many full time equivalent staff have been re-employed on HMRC’s customer telephone service in each year since 2015.
Answer
Answered by James Murray, 3 Feb 2025
Data on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...