Business: Telephone Services
Lords · Question HL4136 · Tabled 16 Jan 2025 · Department for Business and Trade · Official record
Answered 30 Jan 2025
Question
Asked by Lord Blunkett
To ask His Majesty's Government what conversations Ministers of the Department of Business and Trade have had with major companies, including former publicly owned utilities, about withdrawing provision for customers to talk to staff directly via telephon
Answer
Answered by Baroness Jones of Whitchurch, 30 Jan 2025
Ministers maintain a regular schedule of business visits and meetings, with firms of all sizes, including on the topic of customer engagement. Outside of this routine engagement the use of chat bots has not recently been recorded as part of these discussi...