Department for Work and Pensions: Training
Commons · Question 17213 · Tabled 2 Dec 2024 · Department for Work and Pensions · Official record
Answered 9 Dec 2024
Question
Asked by Alex Sobel
To ask the Secretary of State for Work and Pensions, what training her Department requires call handlers to complete.
Answer
Answered by Andrew Western, 9 Dec 2024
All directorates within DWP receive Telephony learning. This begins with new joiners receiving induction and mandatory learning which covers topics such as communicating effectively, delivering excellent customer service, keeping safe, and how to support ...