Billing: Documents
Commons · Question 13371 · Tabled 8 Nov 2024 · Department for Energy Security and Net Zero · Official record
Answered 18 Nov 2024
Question
Asked by Clive Jones
To ask the Secretary of State for Energy Security and Net Zero, what data his Department holds on the number of utility companies that charge for paper copies of bills; what assessment he has made of the potential impact of this practice on customers; and
Answer
Answered by Miatta Fahnbulleh, 18 Nov 2024
The Department does not hold this data. Ofgem’s Standard Licence Condition 21B.8 explicitly states that “the licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumptio...