Revenue and Customs: Correspondence
Commons · Question 12671 · Tabled 4 Nov 2024 · Treasury · Official record
Answered 12 Nov 2024
Question
Asked by Freddie van Mierlo
To ask the Chancellor of the Exchequer, what steps he is taking with HMRC to help ensure taxpayers receive prompt responses to queries.
Answer
Answered by James Murray, 12 Nov 2024
HMRC recognise that their service levels have been below published standards, and they are committed to improving customer service performance.To improve their services and meet published standards, HMRC are deploying additional customer service advisers ...