Property Ombudsman: Standards
Commons · Question 12172 · Tabled 31 Oct 2024 · Ministry of Housing, Communities and Local Government · Official record
Answered 8 Nov 2024
Question
Asked by Ben Coleman
To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on the average time taken by the Property Ombudsman to reach a decision on complaints.
Answer
Answered by Matthew Pennycook, 8 Nov 2024
While the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performa...