Pensions Ombudsman
Commons · Question 7215 · Tabled 4 Oct 2024 · Department for Work and Pensions · Official record
Answered 15 Oct 2024
Question
Asked by Anna Dixon
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce the length of time it takes for cases to be reviewed by the Pensions Ombudsman.
Answer
Answered by Emma Reynolds, 15 Oct 2024
In November 2023, DWP instigated a peer review of The Pensions Ombudsman (TPO), that considered organisational structure, performance, waiting times and efficiencies. Following the ensuing recommendations, TPO commissioned an internal review which has res...