Child Maintenance Service: Telephone Services
Commons · Question 3504 · Tabled 30 Aug 2024 · Department for Work and Pensions · Official record
Answered 9 Sep 2024
Question
Asked by Julia Buckley
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times to the Child Maintenance Service; and if she will make an assessment of the adequacy of call handling times by that service.
Answer
Answered by Andrew Western, 9 Sep 2024
CMS are committed to delivering the best possible service to all customers within our growing caseload, though fully recognise that call waiting times are sometimes longer than we would like. To address this, we are working to improve the efficiency of ou...