Contacting Departments: Accessibility
08 Sep 2026 · Commons Chamber · 4 speeches · Official record
Commons debate API. Not a paper. A named member links to their Institrace record when we hold that seat.
I have a constituent whose agreed adjustments have been removed and who has had appointments arranged by telephone despite a hearing impediment, and some assessment sites lack disabled parking. Does the Minister agree that adjustments must be applied consistently by Departments and contractors? What action will be taken when they are not? Full speech
I agree with the hon. Gentleman. If he would like to send me details of that particular case, I will happily look into it. On the subject of people with hearing impairments, my right hon. Friend the Minister for Women and Equalities and I will be meeting the British Sign Language Advisory Board this afternoon. On broader accessibility challenges, it is important that we meet and deliver on the communication needs and the reasonable adjustments that people have. When people apply to the Departmen... Full speech
3. What steps she is taking with Cabinet colleagues to make it easier for people with accessibility needs to contact Government Departments. Full speech
The Equality Act 2010 places a duty on public bodies to make reasonable adjustments, so that disabled people are not put at a disadvantage by accessibility challenges. Public service providers have to test provision regularly against the service standards, and Departments have to publish accessibility standards and provide feedback routes for users. Full speech