Department for Work and Pensions Workplace Transformation
House of Commons · Written Statements · 25 Jun 2026 · 1 speech · Official Report
Today the Department announced plans to consolidate some service and support centres as part of the continued transformation of DWP’s office estate across England, Scotland and Wales. This sits alongside wider activity to modernise how services are delivered in the future, including the future operating model of the job and careers service, but these sites do not see customers face to face. As the Department’s estate continues to evolve, it will become smaller, better and greener, thereby supporting the Government’s priorities of delivering long-term savings for the taxpayer and high-quality public services through more affordable, sustainable and inclusive workplaces. This involves investing in existing buildings to improve working environments, as well as acquiring new premises in some areas. Since 2021, the number of service and support centres has reduced from 127 to 74, delivering net recurrent cashflow savings of £72.2 million between 2022-23 to 2024-25, with significant further savings expected in future years. Despite this progress, DWP still operates one of the largest leasehold estates in Government. With hybrid working now well established, capacity across the estate exceeds requirements, and the estate is underutilised by around a third. That is why, earlier today, the Department informed colleagues of its plans to make changes at these nine service and support centres, and to relocate colleagues and services to alternative sites nearby, where this is possible:...